Important Rental Information

Before you book with us, please ensure you have read through the below important customer details.

  • Minimum hire period: 2 days
  • License & Age Restrictions: Unfortunately, we cannot hire to customers under the age of 21 or if you do not have your Full Driver’s license.
  • Service fees: A service fee of $25 will be applied in the event of a traffic offence, a vehicle not returned with a full fuel tank, or damage to the vehicle*.
    * Pease note, this $25 fee is not applied to customers who have selected our Premium Insurance.
  • Valuables left in vehicles – There will be a $25 admin fee, plus postage for any valuables left in Vehicles
  • Access to Cape Tribulation to Cooktown via the Bloomfield Track: Weather permitting four-wheel drive rentals from Cape Tribulation to Cooktown via the Bloomfield Track are available between 1st of April and the 31st of October inclusive – an additional $200 fee applies to all travel on the Bloomfield track. If you wish to travel down this road, please select this option when booking your rental vehicle online.
  • Cape York: Our Insurance Policy excludes unauthorized travel North of Cooktown.
  • 4-Wheel-Driving: Our insurance policy allows for driving on non-sealed gazetted roads only, but not 4WD tracks. If you are unsure where you can take our vehicles please contact our friendly team.
  • Temporary Bookings: Whilst we welcome confirmed bookings, we do not accept temporary bookings at any time.
  • No Smoking Policy: All of our vehicles are smoke free. If a vehicle is returned with evidence of smoking, a $1000 cleaning fee will be applied.
  • Excess Mud, Dirt, Sand & Cleaning: We expect our vehicles to be returned with an acceptable level of cleanliness. If our vehicles have excess mud, dirt or sand in or outside the vehicle, an additional $300 detailing fee will be applied.
  • Towing: You are able to tow with our vehicles, with all of our fleet rated to 3.5 tonne towing capacity. They are fitted with a 12 flat plug that will run caravan fridges while vehicle power is on. Our Vehicles do not have a brake controller fitted.
  • Cancellation policy:
  • Cancellation of a hire 30-22 days prior to pick-up will incur a cancellation fee of 10% of the rental period cost.
  • Cancellation of a hire 21-7 days prior to pick-up will incur a cancellation fee of 20% of the rental period cost.
  • Cancellation of a hire 6-2 days prior to pick-up will incur a cancellation fee of 50% of the rental period cost.
  • Cancellation the day prior or the day of pick-up will incur a cancellation fee of 100% of the rental period cost.
  • Fuel, Oil, Tyres: Our vehicles are supplied with a full tank of fuel. You can choose to either top up your vehicle before returning it, or (if you are short on time), you can leave it to us. Please note, a $25 fuel service fee applies (fuel taken is always charged at bowser cost – no fancy markups!). As a hire customer, you are responsible for normal daily checks and top-ups (oil, water, fuel, tyre pressure), and puncture repairs will be at your own cost.
  • Loss and Damage Cover: Standard Loss and Damage cover is included in our rates however customers are reminded that an excess applies for any damage whatsoever caused while in your possession. In the event of an accident, you will be liable to pay the Standard Excess which is: $3500 You may be able to reduce your liability in the event of an accident by purchasing an additional Premium Insurance option.
  • In the event of an accident, our Premium Insurance Option may:
    – reduce the amount of the excess paid
    – provide full cover (nil excess) against stone damage to the front windscreen and headlights and puncture repairs to tyres for sealed roads.
    – Please note there may be no cover for “Overhead damage”, “Underbody damage” or “Water damage” in some circumstances and some other exclusions apply.

    Please refer to our terms and conditions for a full understanding of the Premium Insurance inclusions and exclusions.